Obter um certificado básico de antecedentes criminais
Empregadores ou proprietários às vezes pedem um certificado básico. Inglaterra e País de Gales usam o DBS, a Escócia usa a Disclosure Scotland e a Irlanda do Norte usa o AccessNI.
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Disclosure and Barring Service (DBS)
Emite certificados de antecedentes criminais (DBS checks) em Inglaterra e no País de Gales, muitas vezes exigidos para trabalhar com crianças ou adultos vulneráveis.
Faz parte de: Home Office
Contato
DBS disclosure service
Our current opening hours are 9am to 5pm, Monday to Friday. The Disclosure and Barring Service webchat is available Monday to Friday from 9am to 5pm. The webchat is available to answer general customer queries. If emailing us, please provide 5 pieces of information, this must include: • Full name • Address declared on the application form (including house number and postcode) • Date of birth And two of the below: • DBS Application reference number • National Insurance Number • Position applied for • Employer Name • Place of Birth (town/city and country) • DBS certificate reference number • Passport Number • Driving Licence number • Previous address In addition to the above, Registered Bodies will also need to provide their ‘Registered Body reference number’ and ‘Countersignatory reference number’ to confirm their identity. You may be asked some security questions to verify your identity. All calls to the above number are recorded for record keeping, training and quality assurance. Sending information by email carries security risks. Emails can be intercepted, forwarded or accessed without authorisation, and we cannot guarantee the security of information until it is in our possession, and will not take responsibility for such information until we receive it. If you would prefer not to email us, you can write to us at PO Box 3961, Royal Wootton Bassett, SN4 4HF. Go to the DBS online tracking service to check on the progress of an application. Tracking an application is much quicker online. The link to this service is available at the top of this homepage.
- Telefone · DBS helpline
- 03000 200 190
- Telefone · Welsh
- 03000 200 191
- Telefone · International
- +44151 676 9390
- E-mail · DBS customer services
- customerservices@dbs.gov.uk
- Endereço postal · DBS customer services
- PO Box 3961
Royal Wootton Bassett
SN4 4HF
United Kingdom
DBS accessible contact options
Relay UK: Customers who cannot hear or speak on the phone can contact DBS using the number above, or by downloading the Relay UK app. When you make a phone call with your smartphone, tablet or computer using this service, a Relay Assistant will act as a go-between for your conversation. You type what you want to say, and the Relay Assistant will relay your words to DBS. The Relay Assistant can also type the words DBS says to you, so that you can read it. Convo: If you are a British Sign Language (BSL) user, you can also use Convo to connect to DBS via an Interpreter. Just log in to the Convo app on iOS, Android, or a web browser and find the Disclosure and Barring Service in the Community Directory. To find out how to download the Relay UK or Convo apps, please refer to our Accessibility Support guidance that is linked above ('Contact: DBS accessible contact options')
- Telefone · Relay UK (if you cannot hear or speak on the phone)
- 18001 then 03000 200 192
- Formulário de contato
- gov.uk/guidance/accessibility-support
DBS certificate disputes
Contact us if you think your DBS certificate is wrong. This can include incorrect personal details, incorrect conviction information or other discrepancies. If you receive a DBS certificate with a conviction that doesn't relate to you, you should also inform the person who requested that you complete the form as soon as possible. The phone line for certificate disputes is open 9am to 5pm, Monday to Friday only.
- Telefone · Telephone
- 03000 200 190
- Endereço postal
- DBS Customer Services
PO Box 4961
Swindon
SN4 4SA
Liverpool
L69 3JD
United Kingdom
Sensitive applications
Please note: Advisers who answer calls to the sensitive applications line cannot answer queries that do not relate to sensitive applications. Transgender applicants are protected in legislation and are not obliged to include details indicating a previous gender in their application form. DBS has a process in place which allows any details indicating a previous gender to be checked without being disclosed on the completed certificate. They are, however, required by law to provide all name details to DBS in their current and any previous identity. Deliberately withholding this information may be an attempt to prevent conviction information being revealed and is an offence. If emailing, we cannot guarantee the security of information until it is in our possession, and will not take responsibility for such information until we receive it.
- Telefone · Sensitive applications team
- 0300 131 2784
- E-mail · Sensitive applications team
- sensitive@dbs.gov.uk
- Endereço postal · Sensitive applications team
- DBS Customer Services
PO Box 4961
Swindon
SN4 4SA
United Kingdom
DBS barring
We cannot guarantee the security of information until it is in our possession, and will not take responsibility for such information until we receive it. For this reason we recommend submitting referrals via our secure online referral service. However, if you are using the mailing address, we recommend using registered post.
- Telefone · Telephone
- 03000 200 190
- contactus@dbs.gov.uk
- Endereço postal
- PO Box 3963
Royal Wootton Bassett
SN4 4HH
United Kingdom
DBS complaints
If you are unhappy with a DBS service, you can contact DBS complaints using our online form. You can only make enquiries or complaints about your own DBS check. Only Registered Bodies can make enquiries or complaints about another person's DBS check. Employers and other third parties should ask the applicant to contact us directly.
Crown Dependencies Refunds
Residents of Guernsey, Jersey and the Isle of Man may be entitled to refunds for payments made for certain Disclosure and Barring Service (DBS) products. For more information, please refer to the guidance provided in the link above. If you believe you meet the eligibility criteria for a refund, kindly complete the form included within the guidance document.
- cdrefunds@dbs.gov.uk
- Formulário de contato
- gov.uk/guidance/crown-dependencies-refunds
Só publicamos números oficiais. Desconfie de sites que mostram números 084, 087, 09 ou 118 que ligam a um organismo público com tarifa especial.
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Fonte dos dados de contato: GOV.UK, Open Government Licence v3.0, atualizado em 12 de outubro de 2026.